Time limits for a claim

Note missing packs and damaged packaging on the CMR when you receive the goods.

What to include with a claim

1. Photos of the goods with the lot label: an overall view and close-ups of the affected stems.
2. The order or invoice number.
3. The number of packs or stems the claim concerns.

Without a photo showing the label we consider a claim for quantity only, and only if the discrepancy is noted on the CMR. We do not accept claims for flowers that have been recut or have already stood in water.

Replacement, credit note or refund

• We replace the item in the next dispatch if it is in a lot we have bought.
• We issue a credit note. We send it by email, and it reduces the amount of your next invoice.
• We refund the money if neither a replacement nor a credit note suits you.

You do not need to return the goods. Keep the affected packs until the decision: the account manager may ask for more photos.

Claim form

Do not fill in this field:

Order number *

Delivery date *

Items and quantities *

Photos with the lot label *

Up to 5 files, up to 8 MB each.

Preferred outcome Replacement in the next dispatch Credit note Refund

Data controller: Flormont sp. z o.o., Warsaw. We use the data from this form to review the claim and tell you the decision. For retention periods and your rights, see the Privacy policy.

Submit claim